Beauty salon and spaSample data

Surveys

What customers say after each visit, Apr–Sep 2026.

Section 6 of 7How customers rate their visit, who comes back after a bad one and what Saturday's complaints are about.

Next: Bizi AI

Average rating

4.54 ★

was 4.56 last year

Gave 5 stars

66.1%

Rated 3 or less

8.3%

181 surveys

Answer the survey

33.7%

2,178 responses

Those who rate 3 or less come back half as often

Came back within 90 days 44 in 100, versus 89 of those who rated 4 or 5

A bad visit is almost never said out loud: the survey is the only warning. Calling someone who rated low that same day is the cheapest way not to lose them.

On Saturday, the complaint is the wait

72.8% of Saturday's low scores; 20.2% Monday to Friday

The schedule fills up on Saturdays and is half empty on Tuesday and Wednesday. A weekday promotion moves customers from the day that makes them wait to the day with free chairs.

The latest low scores

3 ★Angela Lawson OwensSep 30, 2026 (today) · served by Tyler
“I didn't get the cut I asked for.”
The result
2 ★Rachel Morgan SpencerSep 30, 2026 (today) · served by Rachel
“I didn't get the cut I asked for.”
The result
3 ★Lauren Nelson SullivanSep 29, 2026 · served by Rachel
“The front desk couldn't find my appointment.”
The service
3 ★Megan Murphy IrvingSep 26, 2026 · served by Lauren
“I waited almost an hour even though I had an appointment.”
The wait
3 ★Richard Sullivan HarrisSep 26, 2026 · served by Megan
“I arrived on time and they took me 40 minutes late.”
The wait
2 ★Brandon Cooper MurphySep 26, 2026 · served by Megan
“I felt rushed.”
The service
3 ★Nathan Underwood HughesSep 26, 2026 · served by Tyler
“I waited almost an hour even though I had an appointment.”
The wait
2 ★Madison Quinn AllenSep 25, 2026 · served by Kevin
“Pricey for what it was.”
The price
3 ★Marcus Lewis GarciaSep 25, 2026 · served by Rachel
“Pricey for what it was.”
The price
3 ★Andrew Hughes FosterSep 23, 2026 · served by Matthew
“Pricey for what it was.”
The price
3 ★Andrew Turner MitchellSep 22, 2026 · served by Megan
“Nobody offered me anything while I waited.”
The service
2 ★Lindsey Russell TurnerSep 21, 2026 · served by Megan
“The polish chipped after three days.”
The result

Next section · Section 7 of 7

Bizi AI

Ask the dashboard in English and get the figure with its source.