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Members at risk

Who to call today, Sep 30, 2026, before they leave.

Section 4 of 7Who to call this week, in the order a model suggests based on who is likely to leave, and why they're on the list.

Next: Trial classes
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Tested on the past: 67 members vs. 19

We went back to Jun 30, 2026. Of the 300 members the model ranked at the top, 67 left in the next 60 days; of the 300 whose plan ended soonest —who the front desk calls today—, 19: 3.5 times as many with the same calls. Calling the longest absent first, 42.

What this test doesn't prove. Finding who is going to leave isn't the same as keeping them: a timely call helps some and not others. Whether working the list keeps members is measured separately: with real data, part of the list isn't called, at random, and the difference between the two groups is what the list adds.

RankMemberWhy they're herePlan endsStatus
1Sophia Wright IrvingSouthpoint · Monthly
  • Hasn't come in since joining 16 days ago
  • First month as a member
Oct 13, 2026Pending
2Emily Lawson SpencerUptown · Monthly
  • Hasn't come in since joining 6 days ago
  • First month as a member
Oct 23, 2026Pending
3Rachel Bennett NelsonSouthpoint · Monthly
  • Hasn't come in since joining 3 days ago
  • First month as a member
Oct 26, 2026Pending
4Lucy Owens BennettSouthpoint · Monthly
  • Hasn't come in since joining yesterday
  • First month as a member
Oct 28, 2026Pending
5Brandon Reed PorterMidtown · Monthly
  • Joined today
  • First month as a member
Oct 29, 2026Pending
6Taylor Owens CooperUptown · Monthly
  • Joined today
  • First month as a member
Oct 29, 2026Pending
7Lindsey Collins EllisUptown · Monthly
  • Comes 0.3 times a week
  • First month as a member
Oct 2, 2026Pending
8Sarah Garcia PorterSouthpoint · Monthly
  • Hasn't come in since joining 26 days ago
  • First month as a member
Oct 3, 2026Pending
9Amanda Baxter UnderwoodMidtown · Monthly
  • Hasn't come in since joining 20 days ago
  • First month as a member
Oct 9, 2026Pending
10Andrew Bennett LawsonMidtown · Monthly
  • Comes 0.5 times a week
  • First month as a member
Oct 1, 2026Pending
11Brooke Adams CarterWestside · Monthly
  • Comes 0.5 times a week
  • First month as a member
Oct 4, 2026Pending
12Hannah Harris AndersonNorthside · Monthly
  • Comes 0.5 times a week
  • First month as a member
Oct 17, 2026Pending
13Hannah Irving GarciaWestside · Monthly
  • Plan ends today
  • Comes once a week
Sep 30, 2026Pending
14Jenna Anderson LawsonUptown · Monthly
  • Hasn't come in since joining 12 days ago
  • First month as a member
Oct 17, 2026Pending
15Madison Ellis SpencerSouthpoint · Monthly
  • Comes 0.5 times a week
  • First month as a member
Oct 2, 2026Pending
16Emily Porter AndersonSouthpoint · Monthly
  • Hasn't come in since joining 6 days ago
  • First month as a member
Oct 23, 2026Pending
17Kevin Allen UnderwoodMidtown · Monthly
  • Hasn't come in since joining 5 days ago
  • First month as a member
Oct 24, 2026Pending
18Ryan Ellis CarterMidtown · Monthly
  • Hasn't come in since joining 3 days ago
  • First month as a member
Oct 26, 2026Pending
19Ryan Gibson MitchellMidtown · Monthly
  • Hasn't come in since joining 2 days ago
  • First month as a member
Oct 27, 2026Pending
20Sophia Murphy IrvingUptown · Monthly
  • Comes 0.6 times a week
  • First month as a member
Oct 8, 2026Pending
21Susan Garcia JensenNorthside · Quarterly
  • Comes 0.3 times a week
  • Hasn't renewed even once
Nov 26, 2026Pending
22Danielle Hughes BaxterSouthpoint · Monthly
  • Comes 0.7 times a week
  • First month as a member
Oct 20, 2026Pending
23Allison Lewis EvansNorthside · Monthly
  • Comes 0.3 times a week
  • Plan ends today
Sep 30, 2026Pending
24Allison Lawson ParkerMidtown · Monthly
  • Plan ends today
  • Comes 1.3 times a week
Sep 30, 2026Pending
25Jenna Evans CarterWestside · Monthly
  • Comes 0.5 times a week
  • Plan ends in 14 days
Oct 14, 2026Pending
26Rachel Spencer MorganUptown · Annual
  • Hasn't come in since joining 19 days ago
  • Plan ends in 11 months
Sep 10, 2027Pending
27Madison Sullivan PorterUptown · Monthly
  • Comes 0.8 times a week
  • First month as a member
Oct 21, 2026Pending
28Daniel Murphy CooperMidtown · Monthly
  • Plan ends today
  • First month as a member
Sep 30, 2026Pending
29Jessica Murphy CooperSouthpoint · Monthly
  • Comes 0.8 times a week
  • First month as a member
Oct 5, 2026Pending
30Andrew Gibson NelsonNorthside · Monthly
  • Comes 1 times a week
  • First month as a member
Oct 8, 2026Pending
31Allison Lewis EllisUptown · Monthly
  • Comes once a week
  • First month as a member
Oct 27, 2026Pending
32Olivia Russell MorganUptown · Quarterly
  • Joined today
  • Plan ends in 3 months
Dec 28, 2026Pending
33Ryan Quinn MorganUptown · Monthly
  • Comes 0.5 times a week
  • Plan ends in 2 days
Oct 2, 2026Pending
34Richard Anderson GarciaWestside · Quarterly
  • Hasn't come in since joining 8 days ago
  • Plan ends in 3 months
Dec 20, 2026Pending
35Ethan Spencer QuinnUptown · Monthly
  • Coming more: from 0.3 to 0.8 times a week
  • Plan ends in 8 days
Oct 8, 2026Pending
36Sarah Underwood NelsonWestside · Monthly
  • Coming less: from 0.9 to 0.3 times a week
  • Plan ends in 3 days
Oct 3, 2026Pending
37Richard Anderson LewisNorthside · Monthly
  • Comes 1.2 times a week
  • First month as a member
Oct 13, 2026Pending
38Taylor Lawson ParkerUptown · Monthly
  • Comes once a week
  • First month as a member
Oct 24, 2026Pending
39Lindsey Dawson FosterNorthside · Monthly
  • Comes 1.1 times a week
  • First month as a member
Oct 17, 2026Pending
40Daniel Graham GarciaMidtown · Monthly
  • Comes 0.8 times a week
  • Plan ends in 17 days
Oct 17, 2026Pending

Next section · Section 5 of 7

Trial classes

From the booked trial class to the new member, by channel or by location.